CUSTOMER SERVICE POLICY
We welcome each and every opportunity to service our customers. During normal business hours, your call will be taken by a 'real'person, not an automated answering system. After hours, we have provided a phone number that can be called so we can respond to your request (See contact information below). You will be greeted by pleasant, knowledgeable people who will do whatever is necessary to assist you with your questions, applications or any other issue that is presented to us. We welcome andencourage you to tell us if the products you have purchased or the service you have received is not, in any way, satisfactory. We will do everything possible to earn your business each and every time you contact us.
Return of goods for repair, warranty claims, credit or any other reason will NOT be accepted without a RETURN MATERIAL
AUTHORIZATION (RMA) form. The RMA can be obtained by contacting CPS via phone, E-mail or fax. Defective goods will be replaced or credited, at the customers option, at no additional charge.
A minimum of 25% restocking fee applies to all non-defective items returned within the first 30 days after purchase.
Thereafter, a larger restocking fee may apply based upon the date of original purchase. Products will NOT be accepted for return 90 days after purchase date.
Products being returned must include original packaging and hardware, and must be in "like new", resaleable condition or additional packaging and refurbishing charges may apply. Obsolete products will not be accepted for return. Credit will not be issued for products returned severely damaged.
All items to be returned must be sent back to CPS or the manufacturer via prepaid freight, with the RMA form in the box. No freight collect shipments will be accepted. Returns must be received at the destination within 14 working days from the date the RMA was issued. Items returned after that date may be refused and returned to the customer at the customers expense.