CUSTOM PRODUCTS & SERVICES, INC.
6140 Claude Way E.
Inver Grove Heights, MN. 55076
Custom Products & Services, Inc. was established in 1988 and is incorporated in the state of Minnesota, USA.
Our core business has been built around the concept of assisting our corporate and government customers in finding solutions to workplace issues as it relates to industrial applications within the scope of our product offerings.
The products we provide are always built to the highest industrial standards with "QUALITY" and "CUSTOMER SATISFACTION" being our primary concerns.
CPS customer service personnel and sales professionals are available to assist you with any application that falls within our capabilities.
We provide a complete turn-key program, from concept and CAD design through on-site installation, if required. Our goal is to provide standard or custom solutions to your workplace issues.
Business hours are 8:00 AM to 4:30 PM Central Standard Time, Monday- Friday.
CPS customers include: industrial and electronic OEM's; medical device manufacturers; hospitals, clinics, dental offices, and dental management companies; aerospace and aircraft manufacturers; schools and universities; state and federal government agencies.
Products shown on this website are available to any business or industry throughout the world. Contact us via phone, fax or e-mail and we would be pleased to assist you.
CUSTOMER SERVICE POLICY
We welcome the opportunity to service our customers with courtesy and efficiency. Your comments are always welcome and we encourage you to tell us if the products you have purchased or the service you have received is not, in any way, satisfactory. We will continue to do everything possible to earn your business each and every time you contact us.
Return of goods for repair, warranty claims, credit or any other reason will NOT be accepted without a RETURN MATERIAL AUTHORIZATION (RMA) form. The RMA can be obtained by contacting CPS via phone, E-mail or fax. Defective goods will be replaced or credited, at the customers option, at no additional charge.
A minimum of 25% restocking fee applies to all non-defective items returned within the first 30 days after purchase. Thereafter, a larger restocking fee may apply based upon the date of original purchase. Products will NOT be accepted for return 90 days after purchase date.
Products being returned must include original packaging and hardware, and must be in "like new", resaleable condition or additional packaging and refurbishing charges may apply. Obsolete products will not be accepted for return. Credit will not be issued for products returned severely damaged.
All items to be returned must be sent back to us via prepaid freight, with the RMA form in the box. No freight collect shipments will be accepted. Returns must be received at CPS within 14 working days from the date the RMA was issued. Items returned after that date will be refused and returned to the customer at the customer's expense.
If a customer orders the wrong product by mistake, it may be returned with a reduced restocking charge of 10% if all of the following conditions are met: (1) CPS is contacted within 10 working days from the date of shipment to request an RMA and the incorrect product is returned and received at CPS within 30 days of original shipment. (2) The customer must pay freight charges to return the product. (3) The product must be received in original packaging and in "like new" condition. (4) The customer must immediately place a replacement order of equal or greater value than the origninal order being returned. If all of these conditions are met, and at the discretion of Custom Products & Services, Inc., the customer may receive the reduced 10% restocking fee.